Reservation Pos : FAQ Page

Welcome to the Gate House UK Hotel Chain

Phone No : +44 (0) 1243 860697

We have compiled a list of your most frequently asked questions below. If you cannot find an answer, please use the contact form in the Contact Us page.

Frequently Asked Questions :

1 ) Q : Are cots available in the rooms?

Ans: Generally we have cots available but please Contact Us to confirm we have one available for your stay.

2 ) Q : Do I receive e-mail confirmation and when?

Ans: You will receive an e-mail confirmation sent confirming your payment within 15 minutes from the payment gateway. To ensure you receive your e-mail confirmation please make sure you have given us the correct e-mail address.

3 ) Q : Are taxes included?

Ans: All of our rates are inclusive of tax.

4 ) Q : I have a complaint, where should I send it?

Ans: If you have any problems please send your complaint via our contact form on the Contact Us page.

5 ) Q : Do I need a credit card to make a room reservation?

Ans: Credit card information is necessary to guarantee your room reservation. This confirmation from you ensures that you are in fact a serious customer.

6 ) Q : Do I need a credit card to make a dining reservation?

Ans: If you reserve a table in one of our dining rooms we usually offer the opportunity to book the table with no credit card required.

7 ) Q : I'm not sure how to get to the Hotel/Restaurant?

Ans: The hotels full address is on the booking confirmation. A map is available on the home page at the top.

8 ) Q : Why do I need to pre-book?

Ans: Pre-booking ensures you are getting the best deal, and guarantees your hotel room and/or restaurant table at times when the hotel is extremely busy.

9 ) Q : Is it possible to book at short notice?

Ans: You can book right up to the day you want to stay. You will still receive your confirmation email within 15 minutes. You will then need to print off your confirmation e-mail and bring it with you. If you don't receive your confirmation simply make a note of your reservation number.

10 ) Q : Why do you need my credit card details?

Ans: Credit card details are used as a reservation guarantee for room bookings only. It is not required for booking a dining reservation if this facility is offered.

11 ) Q : Is it safe to use my credit card?

Ans: [website name here] uses a secure Merchant account which will transfer your personal details to the merchants secure website where you will complete your transaction. No credit card details are stored by us on this Website for your protection. The only information we store is your name, address and personal details.

12 ) Q : I've made a booking but would like to extend my stay. What now?

Ans: To amend your booking details please click on the Contact Us tab. Please include your reservation number in the message. We will need you to phone through your credit card details as we don't store any of your credit card details on our system.

13 ) Q : There is a mistake in my confirmation! What now?

Ans: Please Contact Us as soon as possible with your confirmation number.

14 ) Q : I would like a different service than what you offer! What should I do?

Ans: If you require a different service of facility, please Contact Us and we will do our best to meet your needs.

15 ) Q : The website is not working, what should I do?

Ans: If you are struggling to browse the website and are having trouble booking, please give the site an hour as it will mean we are having technical difficulties. If you are still having the same difficulties you can attempt to use the Contact Us page. If this is not possible you can visit the Customer Services page and contact us via phone and we will endeavour to put this right. We thank-you for your patience and hope to hear from you soon.

16 ) Q : Help! I haven't received my email confirmation!?

Ans: If you have not received your email confirmation please Contact Us, remembering to include your reservation number.